Thursday I was quoted in by Computerworld regarding some of my current research at Excellus. I was a guest speaker at a webinar for hosted by Just Systems earlier in the day discussing various aspects of Enterprise mashups and how we might improve customer service by better empowering our service representatives with more powerful client applications. Apparently Heather Havenstein from computerworld was in the audience and wrote up the event in blinding speed. Literally a couple hours after the webinar I got a call from someone in operations telling me I’m in the news. Wow that’s fast.
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